Privacy Policy

At Goognu, we value your trust. We earn it by delivering exceptional products and services and by handling your personal information privately and securely. This Privacy Policy sets out our commitment to you.

This Privacy Policy applies to personal information collected by Goognu Data Services Pvt. Ltd. and its Australian operations (“Goognu”, “we”, “our” or “us”) through www.goognu.au, our landing pages, enquiry forms, email, phone, social media, events, direct marketing campaigns and any offline communications (together, the “Goognu Services”).

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use and disclose it, how we keep it secure, and how you can access, correct or complain about it. By using the Goognu Services you acknowledge this policy. If you do not agree, please do not use https://goognu.au/ or the Goognu Services.

We only collect personal information that is reasonably necessary for our business functions and activities. This may include:

• Contact details such as your name, email address, phone number, company name and job title.
• Details you provide in enquiry forms, chat, emails or calls, including your project requirements and comments.
• Billing and account information if you engage us for services (we do not store full payment card details).
• Technical information such as IP address, browser type, device, pages visited, referring URL and the advertising campaign that brought you to us.

How we collect it

We collect most information directly from you, for example when you submit a form, start a chat, call us or meet us. Where practicable, you may deal with us anonymously or using a pseudonym, although we may then be unable to respond to your enquiry or provide services.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager and Google Ads conversion tracking, to understand how the site is used and measure our advertising. You can disable cookies in your browser settings; some parts of the site may not then work as intended.

Young people

The Goognu Services are intended for businesses and adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If you believe we have done so, please contact us and we will delete it.

We use personal information for the primary purpose for which it was collected, and for related secondary purposes you would reasonably expect, including to:

• Respond to enquiries and provide quotes, proposals and services.
• Manage our customer relationship, billing and support.
• Improve our website, services and advertising.
• Send you information about our services (see Direct Marketing below).
• Comply with our legal obligations.

We do not sell your personal information. We may disclose it to our related entities and to trusted service providers who help us operate (for example cloud hosting, CRM, email, analytics and advertising providers), and to regulators, courts or law enforcement where required or authorised by law.

Direct marketing

We may send you marketing communications in accordance with the Privacy Act and the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe option, and you can opt out at any time by contacting us. We will action opt-out requests promptly.

Goognu operates from Australia, India and Singapore, and some of our service providers store data overseas (including in the United States). Your personal information may therefore be disclosed to, and stored in, India, Singapore, the United States and other countries where our providers operate. We take reasonable steps, as required by APP 8, to ensure overseas recipients handle your information consistently with the APPs.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls, encryption in transit and restricted staff access. We destroy or de-identify information when it is no longer needed.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

Our website may link to third-party websites and platforms (such as social networks) that we do not control. Their privacy practices are governed by their own policies, and we encourage you to read them.

If Goognu is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy. We may also disclose information where required by law, to protect our rights, or to protect the safety of any person.

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time (usually 30 days) and will not charge you for making a request.

If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may complain to the OAIC at www.oaic.gov.au or on 1300 363 992.

Contact:: Privacy Officer, Goognu, 81-83 Campbell Street, Surry Hills NSW 2010, Australia. Email: hello@goognu.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page.